Our family recently had the pleasure of staying at Hotel Omni Montreal during the Christmas season, and it turned out to be a delightful experience that I would highly recommend to fellow travelers, especially families.

Key Takeaways:

• Exceptional Hospitality: Friendly staff, thoughtful holiday touches like a hot chocolate station, and efficient service made the stay memorable.
• Spacious and Comfortable Rooms: Traditional yet luxurious décor, well-sized accommodations, and minor noise issues; great for families.
• Convenient Location: Centrally located for exploring Montreal’s attractions, with easy access to dining and shopping.
• Great Dining Experience: High-quality à la carte breakfast at Le Petit Opus, with generous portions and attentive service.
• Excellent Value: At ~$200 per night, the stay offered a perfect balance of comfort, service, and holiday charm.

Booking and Pre-Arrival Experience
We chose Hotel Omni Montreal for its central location, family-friendly amenities, and loyalty program perks. Booking directly through the hotel’s website was seamless, and we were able to take advantage of a corporate discount for a 15% savings. The pre-arrival communication was exceptional, with a warm email detailing holiday events in Montreal and a note about their festive hot chocolate welcome—a thoughtful touch that set the tone for our visit.

First Impressions and Check-In
From the moment we arrived, the staff’s hospitality was evident. Rui, the bellhop, went above and beyond by assisting with parking our oversized vehicle and making us feel right at home. The lobby was beautifully decorated, exuding holiday cheer, and the hot chocolate station delighted both kids and adults alike. Check-in was smooth and efficient, with no wait time, and the staff ensured all four of our rooms were on the same floor—a thoughtful consideration for our group.

Accommodations
We stayed in generously sized rooms—two with queen beds and two with king beds. While some reviews mentioned the hotel could use renovations, we found the traditional décor charming and the rooms clean and comfortable. The kids especially loved the Chromecast-enabled TVs, which allowed them to stream holiday classics like The Grinch. A small drawback was a slow-draining shower in one room, but it didn’t detract significantly from our stay.

Dining Delight
Breakfast at Le Petit Opus was a highlight. The à la carte options impressed us with their quality and presentation, particularly the perfectly crisp and fluffy potatoes. Though prices were in line with those of a major metropolitan city like New York, the generous portions and attentive service made it a worthwhile experience. The staff’s flexibility in accommodating our evolving party size (from three to seven) without hesitation further underscored the hotel’s family-friendly approach.

Amenities and Location
Although the pool was under renovation, the extensive gym facilities left a positive impression, showcasing the hotel’s commitment to offering high-quality amenities. The location proved ideal, with proximity to Montreal’s attractions, shopping, and public transport. Safety was never a concern, and the festive decorations throughout the area enhanced the holiday spirit.

Final Thoughts
At approximately $200 per room per night (after the exchange rate), our stay felt like a great value, especially given the staff’s exceptional hospitality and the overall comfort of the accommodations. Small touches, like the kids’ activity gift bags and complimentary drink vouchers, made a big difference. While there are minor areas for improvement, such as modernizing (matching colors and finishes) of some fixtures, the overall experience was outstanding.

Would we stay here again? Absolutely. Hotel Omni Montreal is a fantastic choice for families seeking a cozy, centrally located base to explore the city during the holiday season.